100% Satisfaction Guaranteed!
At BasketballCoach.com, we want you to be 100% satisfied! We will assist you in finding the product that will help you & your team the most. That is why we offer detailed descriptions of every product, sample clips of every DVD/video, customer reviews, customer ratings, and expert advice at our discussion forum and from our Coaching Directors via our Toll-free telephone line 1-800-873-2730.
If a DVD or book is found to be unsatisfactory in any way, see our return procedure:
- Call 1-800-873-2730 for a return athorization.
- Ensure the following documents are returned within 15 days of receipt:
- Merchandise to be returned.
- A copy of the invoice.
- Reason of the return.
- Item # and title of items to exchange
- Wrap the merchandise securely and return via insured parcel post to:
C/O Returns Department
2730 Graham Street
Ames, IA 50010
* No exchanges/returns on international orders (except Canada).
* No exchanges/returns on sale items.
* One-time exchange only.