Return Policy

100% Satisfaction Guaranteed!

At BasketballCoach.com, we want you to be 100% satisfied! We will assist you in finding the product that will help you & your team the most. That is why we offer detailed descriptions of every product, sample clips of every DVD/video, customer reviews, customer ratings, and expert advice at our discussion forum and from our Coaching Directors via our Toll-free telephone line 1-800-873-2730.


If a DVD or book is found to be unsatisfactory in any way, see our return procedure:

1. Call 1-800-873-2730 for a return athorization.
2. Ensure the following documents are returned within 15 days of receipt:
   1. Merchandise to be returned.
   2. A copy of the invoice.
   3. Reason of the return.
   4. Item # and title of items to exchange
3. Wrap the merchandise securely and return via insured parcel post to:
   BasketballCoach.com
   C/O Returns Department
   2730 Graham Street
   Ames, IA 50010

* No exchanges/returns on international orders (except Canada).
* No exchanges/returns on sale items.
* One-time exchange only.